Refund Policy

To start a refund request, please contact us at support@faithsprout.store and our support team will be happy to assist you.

Order Cancellation

We work quickly to process and ship orders so you receive your items as soon as possible.

If you'd like to cancel your order:

• If your order has already been shipped or is in the process of being fulfilled, we're unable to cancel it. In this case, please refer to our Refund Policy below for available options.

Refund Policy

Due to the recent surge in oil prices and rising shipping costs to our warehouse, we are unable to accept returns at this time. However, we want to ensure your complete satisfaction, so if for any reason you're not happy with your purchase, simply contact us within 30 days of delivery to request a partial refund.

Once your request is received and reviewed, we'll notify you of your partial refund status. Refunds will be processed to your original method of payment.

Please note:

• Expedited shipping and shipping protection are non-refundable once the order has been fulfilled.

Subscription Refunds

For our subscription customers, we also offer a partial refund on your most recent subscription charge if you decide it's not for you. This is unlike most app subscriptions which offer no refund at all, making our policy one of the most generous in the space.

To request a subscription refund, please contact support@faithsprout.store.

Damaged or Defective Items

While we stand by the quality of our products, damage can occasionally occur during shipping.

If your item arrives damaged or defective, please contact support@faithsprout.store within 30 days of delivery with:

• The quantity of items affected
• Clear photo evidence showing the condition

We will gladly offer a free replacement. Additional verification may be requested if necessary.

Special Offers & Add-On Items

If your order included special promotions or add-on products (such as limited-time offers or discounted bundles), the following applies:

• These offers are only valid when the original purchase is kept.
• Discounted pricing is dependent on maintaining the initial order.
• You cannot request a refund on the main item while keeping discounted add-ons.

This policy helps us continue offering exclusive promotions fairly.

Failed or Refused Deliveries

Orders that are refused or rejected upon delivery are not eligible for refunds or reshipment.

If your order fails delivery, contact us and we will verify your details to arrange one free reshipment.

If the second delivery attempt fails, we will not offer additional reshipments or refunds.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

• If you contact us before shipment, we can update your address.
• Once shipped, we cannot modify the address.

In this case, you may contact the shipping carrier to request a reroute.

For USPS shipments, you may use their Package Intercept service.

Lost or Stolen Packages After Delivery

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.

Customers are responsible for ensuring a secure delivery location.

We recommend:

• Contacting your local post office
• Filing a report with local authorities

Any replacements or refunds in these cases are at our discretion.

Important Notes

• All items (including free gifts) are subject to refund adjustments.
• Orders that result in chargebacks are not eligible for refunds.

We stand behind the quality of our products and are always here to make things right. Your satisfaction and peace of mind come first.